We're here to help you get the most out of Maalagha. Find answers to common questions and get support when you need it.
Getting Started
Welcome to Maalagha! Here's how to begin your journey with us:
Download the Maalagha app from the App Store or Google Play
Create your account as a Guardian or Caregiver
Complete your profile with accurate information
Browse verified caregivers in your area
Send proposals and connect with the right match
For Guardians (Family Members)
Finding a Caregiver
Use our AI-powered search to find caregivers based on location, specializations, experience, and availability. Filter by ratings, hourly rates, and specific care needs.
Hiring Process
Review caregiver profiles, send proposals with your requirements, and schedule interviews. Once you find the right match, you can book sessions directly through the app.
Safety & Verification
All caregivers on Maalagha undergo thorough background checks and verification. You can view their certifications, ratings, and reviews from other families.
For Caregivers
Creating Your Profile
Build a compelling profile showcasing your experience, specializations, certifications, and availability. Upload photos and documents for verification.
Receiving Proposals
Families will send you care proposals. Review them carefully, respond promptly, and negotiate terms that work for both parties.
Building Your Reputation
Provide excellent care, maintain professionalism, and collect positive reviews to stand out in the marketplace.
Frequently Asked Questions
How does Maalagha verify caregivers?
All caregivers undergo comprehensive background checks, document verification, and credential validation. We verify certifications, work history, and conduct reference checks to ensure safety and quality.
What payment methods are accepted?
Maalagha supports multiple secure payment methods including credit/debit cards, UPI, and digital wallets. All transactions are encrypted and secure.
Can I cancel or reschedule a session?
Yes, you can cancel or reschedule sessions through the app. Please review our cancellation policy for details on refunds and notice requirements.
How do I report a problem with a caregiver?
Contact our support team immediately through the app or email. We take all concerns seriously and will investigate promptly to ensure the safety and satisfaction of all users.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for detailed information.
How do I delete my account?
You can request account deletion through the app settings or visit our Account Deletion page for instructions.
Still Need Help?
Our support team is here to assist you with any questions or concerns.