Account Deletion Policy

1. Overview

You can delete your Maalagha account in two ways:

• In the app: Go to Profile → Delete my account. Your personal data is erased immediately.
• By email: If you prefer, contact our support team and we will process the deletion for you.

When you delete your account, all of your personal and health data is permanently removed and cannot be recovered. Your account itself enters a deleted state that you can recover within 90 days by signing in again — after 90 days the account is removed for good. See sections 3 and 4 for details.

2. How to Request Account Deletion

Follow these steps to request deletion of your Maalagha account:

1. 1Compose an Email

   Send an email to hello@qurig.com with the subject line: "Account Deletion Request"

2. 2Provide Required Information

   Include the following details in your email:

   • Your full name (as registered on Maalagha)
   • Your registered email address
   • Your user type (caregiver, volunteer, or family member/guardian)
   • Phone number (if available)
   • Reason for deletion (optional but helps us improve)

3. 3Identity Verification

   Our support team may contact you to verify your identity before processing the deletion request. This is a security measure to protect your account from unauthorized deletion.

4. 4Confirmation

   Once verified, we will send you a confirmation email acknowledging your deletion request and the expected processing timeline.

5. 5Account Deletion

   Your account and associated data will be permanently deleted within the specified timeframe. You will receive a final confirmation email once the deletion is complete.

3. Processing Time

Account deletion requests are processed according to the following timeline:

• Acknowledgment: Within 24-48 hours of receiving your request
• Identity Verification: 1-3 business days (if required)
• Complete Deletion: Within 7-14 business days from verification
• Final Confirmation: Sent within 24 hours of deletion completion

4. Recovering Your Account (90-Day Window)

Deleting your account removes your data, but the account itself is not immediately erased — it is placed in a deleted state so that you can come back if you change your mind:

• Within 90 days of deletion, you can recover your account by signing in again with the same email or phone number. You will verify a one-time code (OTP), and then set up your profile again as a new user.
• Your previous data is not restored. Recovery only reactivates the account shell — all patients, vital readings, health insights, alerts, and other personal data were permanently deleted at the time of deletion and cannot be brought back.
• After 90 days, the account is permanently removed and can no longer be recovered. To use Maalagha again you would create a completely new account.

5. Deleting a Patient's Data

A guardian or family member can delete an individual patient (a "Pal") from within the app. This is a complete, irreversible hard deletion of that patient's entire record:

• The patient profile and all associated data are permanently and immediately removed from our servers — including all vital readings, health metrics, health insights, risk scores, alerts, incidents, care records, and connected band/sensor data.
• This deletion is not recoverable and is independent of account deletion — you can remove a single patient's full data without deleting your own account.
• Deleting your whole account also triggers this same full hard deletion for every patient you own.

6. What Data Gets Deleted

When you delete your account, the following data is permanently removed from our servers:

Data Type	Deletion Status	Description
Profile Information	✓ Deleted	Name, email, phone number, profile photo, address
Account Credentials	✓ Deleted	Login credentials, authentication tokens, passwords
Activity Logs	✓ Deleted	Daily logs, emotion tracking, sleep records, workout data
Care Sessions	✓ Deleted	Session history, notes, reports, check-in records
Caregiver/Volunteer Connections	✓ Deleted	Matches, connections, communication history
Health Information	✓ Deleted	Patient health records, diagnoses, care plans (server-stored)
Payment Information	✓ Deleted	Billing details, transaction history (except legally required records)
Notifications	✓ Deleted	Push notification tokens, notification history
Preferences & Settings	✓ Deleted	App settings, notification preferences, customizations

7. Locally Stored Data

Certain data is stored locally on your device and is not sent to our servers. This includes:

• Local App Cache: Temporary files, images, and cached content
• Device Preferences: Local settings and configurations

8. Data Retention for Legal Compliance

While we delete most of your data, some information may be retained for legal and compliance purposes:

• Transaction Records: Financial transaction records may be retained for tax and accounting purposes as required by law (typically up to 7 years)
• Legal Compliance: Data required to comply with legal obligations, resolve disputes, or enforce our agreements
• Anonymized Analytics: Aggregated, anonymized data used for analytics and service improvement (cannot be linked back to you)
• Security Logs: Security-related logs for fraud prevention and system integrity (retained for up to 90 days)

9. Impact on Connected Users

For Family Members/Guardians:

If you delete your account as a family member or guardian:

• All patient profiles you created will be deleted
• Active care sessions and caregiver connections will be terminated
• Other family members with separate accounts will not be affected

For Caregivers and Volunteers:

If you delete your account as a caregiver or volunteer:

• All your professional profiles and credentials will be removed
• Active matches and sessions will be canceled
• Families you were connected with will be notified of your account closure
• Your reviews and ratings will be anonymized (visible as "Former Caregiver")

10. Alternative Options

If you're considering account deletion due to specific concerns, we offer alternative solutions:

Temporary Deactivation

If you need a break but may want to return, consider temporarily deactivating your account instead. Contact support at hello@qurig.com to discuss this option.

Data Export

Before deleting your account, you can request a copy of your data. Email us to request a data export, and we will provide your information in a portable format within 30 days.

Privacy Settings

If privacy is your concern, you can adjust your privacy settings, limit data sharing, or opt out of marketing communications without deleting your account.

11. Questions or Concerns

If you have questions about account deletion or need assistance with the process, our support team is here to help.